Support

Email Us

For bug reports, feature requests, or questions about Poolably:

support@poolably.com

Frequently Asked Questions

How do I manage or cancel my subscription?

Open Settings on your iPhone or iPad, tap your name at the top, then Subscriptions. Find Poolably and tap to manage or cancel. You can also open Poolably, go to Settings, and tap "Manage Subscription."

How do I restore my purchase on a new device?

Open Poolably on your new device. If your subscription or lifetime purchase isn't automatically detected, go to Settings and tap "Restore Purchases." Make sure you're signed in with the same Apple ID.

How does Poolably calculate chlorine targets?

Poolably uses the CYA-chlorine relationship to set your minimum free chlorine target. Instead of a generic "1–3 ppm" recommendation, the app calculates the FC level you actually need based on your cyanuric acid (stabilizer) reading. Higher CYA means you need higher FC to maintain effective sanitation.

Is my pool data sent to the cloud?

By default, all data stays on your device. Pro users can optionally enable iCloud sync to keep data in sync across devices — this uses Apple's CloudKit private database, which only you can access. See our Privacy Policy for details.

What iOS version is required?

Poolably requires iOS 17.0 or later. It runs on iPhone and iPad.

Can I use Poolably for my hot tub or spa?

Yes. Poolably supports pools, hot tubs, and spas. When you create a pool profile, choose "Hot Tub" as the type and the app will adjust volume calculations and chemistry targets accordingly.

Subscription Details

Free tier: Treatment plan generator, chemical dosing calculator, 1 pool, 30-day test history.

Poolably Pro (Yearly): $12.99/year — unlimited pools, full test history, chemical inventory, cost tracking, CSV export, iCloud sync.

Poolably Pro (Lifetime): $29.99 one-time — all Pro features forever, including future updates.

Yearly subscriptions auto-renew and can be cancelled anytime through your Apple ID settings.

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